FAQ
Orders and Shipping
Q: How long does it take to receive my order?
A: Usually, orders are delivered within 2-3 business days. For orders over €30 shipping is free.
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with your tracking number. You can use this number on our website or the carrier's website to track your shipment.
Q: Do you ship internationally?
A: Yes, we ship to many countries. Shipping rates and times vary by destination. Please check the shipping page for specific details.
Payments and Security
Q: What payment methods do you accept?
A: We accept credit cards (Visa, Mastercard), PayPal and bank transfer.
Q: Is my payment secure?
A: Yes, we use advanced encryption and do not store credit card information. All transactions are protected and secure.
Q: Can I pay cash on delivery?
A: We do not currently offer cash on delivery. We encourage you to use one of the secure payment methods available on our site.
Returns and Refunds
Q: What is your return policy?
A: We accept returns within 30 days of delivery. The product must be unused and in its original packaging. Return shipping costs are the responsibility of the customer.
Q: How can I make a return?
A: Log in to your account, go to "My Orders", select the order and click "Request Return". Follow the instructions to complete the process.
Q: How long does it take to receive the refund?
A: Once we receive and inspect your return, we will process your refund within 2-3 business days. The time it takes for your money to clear depends on your bank.
Account and Privacy
Q: How can I create an account?
A: Click on "Register" or at the top right of the site on the little man icon. Enter your details and create a password. You will receive a confirmation email to activate your account.
Q: How is my personal data used?
A: We only use your data to process orders and improve your shopping experience. We never share your data with third parties. For more details, see our Privacy Policy.
Q: I forgot my password, what can I do?
A: On the login page, click "Forgot your password?". Enter your email address and we'll send you instructions to reset your password.
If you haven't found the answer you were looking for, please feel free to contact us . We'll be happy to assist you!