LANCÔME
Bi-Facil
Description
Suitable for all eyes, even sensitive. This formula is also perfectly tolerated by contact lens wearers.
Practical and quick to use, it leaves no oily sensation on the skin. Its softening formula, combining the effects of the oil phase and the water phase, removes makeup and impurities from the lashes thanks to its gentle cleansing agents. Bi-Facil perfectly removes even waterproof makeup.
Orders and Shipping
Q: How long does it take to receive my order?A: Orders are usually delivered within 2-3 business days. Orders over €98 have free shipping.Q: How can I track my order?A: Once your order has shipped, you will receive an email with your tracking number. You can use this number on our website or the carrier's website to track your shipment.Q: Do you ship internationally?A: Yes, we ship to many countries. Shipping rates and times vary by destination. Check the shipping page for specific details.
Returns and Refunds
Q: What is your return policy?A: We accept returns within 30 days of delivery. The product must be unused and in its original packaging. Return shipping costs are the responsibility of the customer.Q: How do I make a return?A: Log in to your account, go to "My Orders", select the order and click "Request Return". Follow the instructions to complete the process.Q: How long does it take for my refund to be processed?A: Once we receive and inspect your return, we will process your refund within 2-3 business days. The time it takes for your money to reach your account depends on your bank.